Refund policy

Last updated 12 November 2026

One ride costs 10 credits on Giant Cat Ride AI. We charge credits before the render starts and return them only when nothing could be produced.

Failed generations

Credits come back automatically only when no video could be made at all: the model failed, refused the upload, the render timed out, or a system fault stopped the job. Once a render has started upstream, cancelling is no longer possible and the credit is used — the video is delivered even if you close the tab. A result that looks different from what you imagined is still a delivered result; a clearly broken file can be reviewed by email. A result caused by your own photo (blur, odd crop, a second pet in frame) is not a broken result.

Unused credits

Unused credits never expire. If you bought a pack by mistake and have not started any ride, write to support@giantcatride.app within 14 days of purchase with your order reference and we will review a payment refund. Anyway's transaction fee is not returned when an order is refunded, so a refunded order also removes its credits.

How to ask

Email support@giantcatride.app with your account email, order reference and the ride you want reviewed. We answer within two business days. Payment refunds are issued from the Anyway dashboard; we cannot refund a card directly.

Questions? Write to support@giantcatride.app.